We recently sat down with valued client, Retail inMotion, to understand its experience using OnSecurity. In this interview, we hear from Cillian Smyth, Information Security Officer, who shared a personal note:
“Working with OnSecurity has highlighted a real customer care experience. There’s a genuine feel that we’re not just another number on an Excel spreadsheet; we received a completely bespoke, professional experience. And it’s that relationship that has me arguing for OnSecurity in every renewal that happens year after year”
Let’s find out a bit more about the experience…
Firstly, who is Retail inMotion?
Retail inMotion provides end-to-end retail solutions for airlines, including everything from product sourcing and logistics through to technology platforms and payment gateways. Its solutions power the in-flight retail experience for major airlines, including Ryanair and easyJet.
Headquartered in Dublin, the company has over 200 employees globally, with operations in Germany, the US, Asia and South Africa. Retail inMotion has positioned itself as a leading strategic partner in the aviation retail cycle.
What was the testing requirement?
Retail inMotion’s product offering relies heavily on technology and payment systems across multiple applications. The payment management services require PCI DSS compliance, with regular penetration testing. OnSecurity has supported it with the following penetration test types:
- Mobile applications: (handheld POS devices for crew)
- Web applications (sales, costing and warehouse backend)
- Infrastructure testing (internal and external)
- Segmentation testing (isolating payment environments)
Building a caring partnership with our customers
Cillian noted that while they had worked with multiple vendors since 2014, OnSecurity stood out from the start for two key reasons:
- Competitive Pricing – More cost-efficient compared to previous vendors.
- Flexibility & Responsiveness – Ability to accommodate scheduling changes and evolving needs.
“It all came down to competitive pricing and flexibility. Our previous vendor wouldn’t budge on either, so we started looking elsewhere. With OnSecurity, we immediately felt looked after.”
OnSecurity prides itself on transparent pricing with no hidden fees. Clients will pay only for the hours they need, with a completely free re-testing window to test any remediation efforts.
OnSecurity’s Platform Experience
When Retail inMotion was onboarded in 2020, the OnSecurity platform was still in its early stages of development. Cillian has witnessed first-hand the development of many of the features and functionality that we see on the platform today, which have since become a central part of the company’s compliance workflows.
Key benefits include:
- Instant access to reports via the platform, eliminating email-based delays.
- Seamless communication with testers through in-platform communication.
- Jira automation, pushing findings directly to engineering teams for faster remediation.
- Direct collaboration between engineers and testers, removing InfoSec as the “middleman.”
“With previous vendors, it was like Chinese whispers with messages going back and forth between teams. Now, engineers and testers can discuss technical jargon and get the clarification required, which drastically expedited the execution of the testing and the remediation of findings.“
OnSecurity offers a consultative approach to testing with open communication channels, allowing your engineers to build relationships with our testers from the start of engagement and work together to find and fix vulnerabilities as quickly as possible.
How actionable and clear were the findings?
OnSecurity’s best-in-class, trusted CREST-accredited testers provide recommendations that engineering teams can act on immediately.
Retail inMotion praised the quality of OnSecurity’s real-time reporting:
- Clear, detailed remediation guidance with applied human and business logic.
- Remediation steps supported by references to external resources and best practices.
“The after-sales support in a pentest environment is great. Our engineers don’t question the findings anymore – the reports are clear, actionable, and backed by credible sources.”
Working with OnSecurity for the foreseeable future
Cillian emphasised that the value of OnSecurity is not only in the platform, but also in the relationship and genuine care shown throughout engagements:
- Flexibility to handle urgent, client-driven test requests.
- Professionalism in rescheduling, pricing, and reporting.
- A strong sense that Retail inMotion is not just another number, but a valued partner.
“We’ve already recommended OnSecurity to others, and we know they’ve signed on. That’s testament enough. There are cheaper options, but they don’t come with the relationship and care we get here.”
Retail inMotion continues to renew its contract with OnSecurity year after year, trusting them exclusively with its penetration testing requirements.
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